If you’re a small business customer of AAPT, you’ll find a summary of AAPT’s billing framework here. You’ll find information on bill formats, billing and payment periods and payment options.
We will bill you according to the Services selected by you and the pricing set out in the relevant Service Schedule or Service Order Form. We will usually bill you monthly.
Your bill will be made available in your Frontier account. An email will be sent to your nominated email address to notify you that your bill is available to view. You can ask for your bill to be sent to your nominated email address as a PDF document. We can send you a paper tax invoice, if you request.
Previous bills can be downloaded from your Frontier account for a period of up to 12 months from the date of the relevant bill. If you need to access bills that are older than 12 months, but less than 24 months, you can ask us and we will email a PDF copy to you within five (5) business days of your request. Note that we can provide you with bills for a period of up to six years prior to the date of your request, but we may charge you our then current rates for the retrieval of bills that are older than 24 months.
You can pay your bill by:
EFT Direct Deposit
Payment can be made to:
Bank Account: As specified on your bill
Please email remittance to firstname.lastname@example.org
Please send cheques to:
GPO Box 4078
Sydney NSW 2001
Biller Code: 347385
Account Payment Reference: As specified on your bill
Phone 1300 786 063 and use your Account Payment Reference when making payment. VISA, Mastercard and AMEX accepted. Please note a 1% surcharge (+GST) will be applied to all credit card payments.
We may charge you a fee if you pay by cheque and your cheque is dishonoured.
Your bill will provide you with a month by month history of charges paid for your services. It will also provide you with updates on our billing and charging information.
You must pay your bill by the due date. The due date will reflect the Payment Terms we have agreed with you, and will be set out on your bill.
If we receive part-payment from you, we will allocate payment to the oldest charges first.
Any overdue amounts will be identified on your subsequent bill(s) and will be immediately due and payable.
If you fail to pay your bill by the due date, we will issue a reminder letter to you, followed by a breach notice and then a final demand. Failure to pay or repeated late payment of bills may have an effect on the provision of current or future services to you.
Financial Hardship Assistance
If you are experiencing genuine financial hardship, AAPT is committed to providing you with access to flexible re-payment arrangements, taking into account your individual situation. You can find out more about AAPT’s Financial Hardship Assistance Policy here.