The answer: support mission critical functions with multiple links while still supporting all internal BAU applications and functions across one common data link.
How did we do it?
By being brave. We were asked to tender for the customer's WAN services but went further and asked for the opportunity to answer all their telco and IT needs. Through our sister company, GEN-I, we were able to offer a comprehensive range of services without wasteful double ups. We could also offer hardware and software advice for future project upgrades. Specifically we supplied:
- IP VPN
- RE-bill voice
- Co-location
- Inbound services
- RHO network to 450 stores
- Project management
- Direct ISDN voice
- Custom installation
What made the difference?
Not price - our largest competitor matched our price. We won the business because of our differentiated service and ability to actually meet their needs.